Step 2
Order verification
The team verifies the order from Shopify Admin, checks eligibility, and replies with next steps.
View orders
Customer care
Returns & exchanges
Manage return and exchange instructions from Shopify Admin using Velzeen Return Page Block entries.
Return and exchange information for Velzeen customers.
Step 3
Resolution
Once approved, the return, exchange, refund, or store-credit action is managed from Shopify Admin.
Contact page
Step 1
Return / exchange request
Customers can contact Velzeen support with their order number, item name, size, and reason for return or exchange.
Contact support