Customer care

Returns & exchanges

Manage return and exchange instructions from Shopify Admin using Velzeen Return Page Block entries.

Return and exchange information for Velzeen customers.

Step 2

Order verification

The team verifies the order from Shopify Admin, checks eligibility, and replies with next steps.
View orders

Step 3

Resolution

Once approved, the return, exchange, refund, or store-credit action is managed from Shopify Admin.
Contact page

Step 1

Return / exchange request

Customers can contact Velzeen support with their order number, item name, size, and reason for return or exchange.
Contact support